Comments on: Three Mobile Ireland: If you move to Three what will you miss

By: oldrocker

oldrocker — Fri, 05 Sep 2008 16:37:03 +0000

Hi guys I am having trouble with a hand set that I bought off 3 , go to the following link http://www.consumerconnect.ie and look up your rights under law, you can also make a complaint to them and you can also go to the small claims court it only casts €15

By: Padraic

Padraic — Thu, 20 Dec 2007 11:13:40 +0000

the really annoying thing about Three is their customer service. i have an issue where sometimes I cannot send text messages to certain numbers. It seems random , i.e i could send a text to one friend but not another. next day the problem might affect the first person but not the second. every time I rang up I was given the same spiel and the problem has never been resolved. once my contract is up i’m defo moving to meteor.

By: John

John — Mon, 03 Dec 2007 13:17:23 +0000

Denise - Your best bet is to check out their coverage map to see what the National Coverage is like, also ask around to see what its like in your area, 3 tends to ok, but customer service is awful.

With regards to roaming, what usually happens is the network has roaming agreements to use other networks in the country you are visiting, call them to see if they have such an agreement in Malaysia. I visited Malaysia this year on O2 Ireland - coverage was fine in KL but varied elsewhere, i found buying a cheap SIM card and topping up over there the best option.

Best of luck and enjoy your trip.

P.S http://forum.irishmobilephone.com is the best place to ask these questions ^_^

By: Denise

Denise — Mon, 03 Dec 2007 11:53:08 +0000

Hi,
am thinking of changing from Vodafone to Three…mainly cos I don’t like any of the phones that vodafone has…the one phone that I really like can only be purchased on Three…I have no interest in broadband so my only concern is if the coverage for making calls is good?? has anyone ever travelled to Malaysia/Indonesia with the Three network and if so how was the coverage???

By: Declan C

Declan C — Mon, 03 Dec 2007 01:12:57 +0000

I have a N73 and Data card from 3 and am based in Co. Mayo. Lots of problems when the new tarriff was rolled out with slow speed. After 6 months of improvement now we have lost all coverage for 3G and 2.5G is also down 90% of the time. After 2 weeks of calls to indian call centre and no promised call backs I am very fustrated mostly by the fact that they first said it was fixed and it wasnt and now saying they have no timescale for when the basestation cells in the Mayo area will be fixed. It is now Dec 2nd, do I wait for Xmas or give up and find another ntwork provider? 3 strikes and they should be out..

By: Stephen

Stephen — Thu, 08 Nov 2007 17:07:26 +0000

08/11/2008

I have been with 3 mobile now for 4 months - nothing but total hassle. I am going home to write a letter to comreg. Not that it will do any good, unless they are prepared to pay the €240 they are looking for me to get out of my contract.

I have had ongoing poblems with the handset which are still not resolved. There customer service is diabolical - really. I cannot emphasis how bad there customer service really is.

At this point I have cancelled my DD and have told them that until they correct my issues they will receive no further payment from me. I really don’t care if they switch my phone off at this stage as it never works half the time anyway. I really feel like forfeiting my mobile phone number (which I have had for the last 6 years) and walking away without paying them another penny - let them try to take me to court.

By: Angela

Angela — Thu, 11 Oct 2007 22:23:03 +0000

I was seriously thinking about moving to 3. I was going to get a new handset and i particularly wanted mobile broadband.

I just wasn’t sure about them and i’m so glad that i found this blog. It’s very interesting, and on balance I don’t think I’ll move from Vodafone just yet. It all sounds like too much hassle.

I would like to reduce the cost of my bill, but what point if you there isn’t good enough coverage etc. No point in paying less and having no service.

Thanks to everyone for the comments.. brilliant!

By: peter

peter — Wed, 10 Oct 2007 08:25:05 +0000

ta foggy but I thought unblocking can be done privately for a fee, is that so or would there be a problem. P

By: peter

peter — Tue, 09 Oct 2007 17:43:50 +0000

how right you are foggy lad if you try to go to their web pages note they are not opening, not even for sales blurb and pictures of mobiles. I agree the bells are ringing for the demise of 3ireland( was it a tax incentive) that it began with ?, as india being there base for all things seems fishy to me

By: foggy_lad

foggy_lad — Tue, 09 Oct 2007 12:25:03 +0000

yes they seem to tell different customers differernt answers to the same question/problem! that iss the sign of a company in serious trouble so if you can get your three phone unlocked by them then do it before they stop answering even their customer care number! i have tried their head office number but it seems to go straight to voicemail for three numbers!

By: peter

peter — Tue, 09 Oct 2007 11:18:07 +0000

promised services (engineer) checked details of my mobile and gave it the ok saying(promising) that i would have all services advertised with my nokia 6233 at purchase then operator tell me it is not “suitable” yet the poster adds say the services are included on the 6233

Edit (19031): Name of engineer removed.

By: peter

peter — Tue, 09 Oct 2007 11:13:04 +0000

Why have 3ireland got a customer service email service when all you get in response to a detailed email u send them is a rude/indifferent operator calling you on your mobile. Is it fear of a record of the email answer ???????

By: peter

peter — Tue, 09 Oct 2007 11:07:05 +0000

latest i have got from is following—-rude customer service mumbled name tells me their store assistance gave me wrong info when buying nokia 6233 and it is useless for accessing 3ireland services. I will have to travel back to 3 store (6 hrs travel time) to try and get a refund or replacement for mobile even though the assistant is responsible

By: foggy_lad

foggy_lad — Sun, 07 Oct 2007 10:48:14 +0000

to cancel your three contract i would advise gather as muce evidence(write everything down every call to customer care every time service is gone etc) and then download forms from court services for small claims court and remember to call three “hutchison 3g ireland ltd. this is the only thing they understand the thieves!

By: foggy_lad

foggy_lad — Sun, 07 Oct 2007 10:43:19 +0000

your info needs a bit of an update but otherwise TOTALLY AGREE! they sold me an n73 for €229 and now want to replace it with sony k800i as they cannot repair the nokia! yet they refuse to give me the price difference of €100 only offerring €30 for the month of hassle i have had from them and their indian call centre!

By: Chris Paul

Chris Paul — Fri, 05 Oct 2007 09:41:45 +0000

Hey Peter,
sorry, to hear your experience with 3 is not going so well. I moved my number from O2 to 3 a couple of weeks back.
Cant complain so far. Connections are good, customer service is friendly, but I its obvious they are just following a script (which is okay with me).

I have been with Vodafone and O2 for the last couple of years and I have a couple of horror stories I could tell you about, agents hanging up, network busy signal, …

I would say, logon to cro.ie, get the company registration details of three ireland and send a professional and friendly letter of complaint to the three board members. Thats what I do when I dont get anywhere with call centers.
Personally, I make one phone call and send one email with my complaint. If I am not happy after that, I go right to the top.

By: peter

peter — Thu, 04 Oct 2007 22:44:43 +0000

3 is dictating who or what i can contact now

By: peter

peter — Thu, 04 Oct 2007 22:42:57 +0000

3ireland are now blocking access to me contacting your sites John policy denied is the message they give me

By: John

John — Thu, 04 Oct 2007 16:59:48 +0000

guys sign up to http://forum.irishmobilephone.com for Mobile Phone discussions, its a site i put up recently, register if ya get a chance, I will be closing comments on this page shortly before it gets too enlarged, here is the conversation thread http://forum.irishmobilephone.com/index.php/topic,24.0.html

John

By: peter ross

peter ross — Thu, 04 Oct 2007 08:38:50 +0000

I contacted newstalk between 9am and 11am and spoke to Emma about 3ireland who said it would be raised on air about problems so she contacted 3 press office and behold that was the end of that but she did manage to retrieve 26euro credit from them for me which i was denied previously / text comments to newstalk 53106