Posted on March 8, 2007 - by John
Three Mobile Ireland: If you move to Three what will you miss
This is not really me having a go at three mobile. But here is a list of things about the mobile network that I really dislike and things you will miss if you move to that network, im doing this also because of the launch of there new advertising campaign.
1. The Internet - its like being at work - Three Mobile decides what sites you can and cannot use.
2. Topping Up- Only way to do it is in your local shop/supermarket - and usually they have never heard of Three Mobile so they have to get the manager.
3. On Screen top-up balance - can’t do it - you have to call the automated line.
4. TV - notice that in their recent campaign - which I understand is an expensive one - they mention TV there is NO TV service, apart from clips from three shows Little Britain, Father Ted and the Office.
5. Music & Games - They want 2 euro per tune (99 cent on itunes) and 7 euro upwards for games!
Having said all this there are advantages such as cheap roaming costs, 5c text messages, cool phones, their coverage is pretty good mostly due to their Vodafone agreement. But I have noticed my phone loses coverage sometimes for up to five minutes while it tries to switch from one network to the other.
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March 11, 2007
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Just to let you know you can check your remaining balance by going onto my3 on planet 3 which can be done instantly if you book mark it making it as fast as doing *174#
Oh and about the blocking of internet well their bringing out their x series soon so give it time
and if your on bill pay you get by far the most for what you pay in ireland
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March 29, 2007
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[...] Three Mobile Ireland: If you move to Three what will you miss [...]
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April 10, 2007
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Totally useless.
I am trying get out of my contract.
Nothing but problems. could not receive calls form some numbers, 3.5 weeks to solve that problem.
Handset packed up then, they offered a new handset FOR 50 EURO and extend the contract.
Useless. Useless.
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May 3, 2007
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“3… we’re cheap because we’re crap”
- The worst customer service I’ve ever encountered - if you’re having a problem and you do get through to someone who actually speaks english, they’ll either hang-up or promise to ring you back and never do - make sure to ask for their name & employee number! Been having a simple problem for nearly 4 weeks now and still no closer to getting it sorted.
- Roamers Beware. As they are a reletively new network, 3 do not have agreements with a large number of networks in other countries. This can lead to huge problems when you or someone you need to contact goes abroad. For example, i recently texted someone in austrialia and they received the same text over 50 times as 3 could not be sent a deleivery confirmation. When I phoned them to enquire, they quite rudely told me tough, there’s nothing they can do about it… nice. Recently, they told me that this problem had been fixed but when i tried again, low and behold… that’s right, they’re full of sh*t.
- The 3g coverage is absolutely useless. I travel around the country alot with work but if i’m a stones throw outside an urban area I can never get the 3g coverage. Insead, I get this crappy 2.5g service (i.e. not 3g at all). Sort it out 3!
- Their 3g content sucks ass! Even if you recently won the lotto and can afford to watch their clips, you’ll still be unsatisfied. Also, its very crap image quality and seriously slow.
“3… we’re cheap because we’re crap”
3, stop spending all your money on ad campaigns and sort out your company instead!
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May 6, 2007
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More problems with them.
Disablem all my services ,as I had not paid them , but in fact they owed me money.
You get throught to an Indian call centre, very nice people but definitly a communication problem.
supervisors are useless. Sent a email from their site but got a call back from India , all very nice on the phone but nothing they can do , ” you see Mr Albie there is nothing we can do so F off and stope bothering us”
I would strongly recommend that you do not sign up with the three network. Oh and if you try to end the contract they want 500 euro plus……
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May 18, 2007
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I have been with three for just over a year now and while i do agree that their self proclaimed image of being fast mobile broadband is a little exaggerated to say the least, and they don’t really have a lot of decent free content (bar the football). I have found that they have been very good value for a low usage user such as myself. I travel to and from the North on a frequent basis and while on my previous contract with vodafone, i was spending approx €60 to €80 a month because of calls to UK mobiles etc. Since i moved to 3 i now get more free minutes than i did on vodafone, for a cheaper monthly fee , and can use a percentage of those calls to UK landlines AND mobiles. My bill has never been over €37 in 12 months.
Now in the south, the N75 isn’t even available on any network and will cost you “from” €719… 
I’ve never really had a major problem, so i can’t really comment on customer service, although i would prefer an Irish or even UK call centre as there can be difficulties trying to get across what your problem is to somebody who doesn’t have english as a first language.
The only thing is a lack of handsets to choose from - i am currently using what appear to be one of only 2 decent handsets available (Nokia 6280) and now that I’m due an upgrade, my best option seems to be to get a new 6280, a year later… when there are so many excellent new 3G handsets available, why can’t 3 keep up with the times a bit…
Also, while i’m on the subject, why is it that Irish customers seem to always get a raw deal when it comes to either the price of a handset, or the amount of free calls etc we get for our money.
I was in the north looking at the new Nokia N75 and it’s available for £100 when bought with a monthly contract costing £30 p/m. for this you get something like 1000 free minutes and 500 texts.
If anyone knows of any upcoming new handsets available on the irish three network, please let us know…
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May 22, 2007
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Shuggy - you are 100% right the costs of making calls on three is super!
But they have much much to work on!
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May 22, 2007
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Had a quick look online for more info on this and discovered a new service available in the UK - XSeries… Seems to be a flat rate broadband kind of thing for mobiles, with skype included etc. i think has the potential to change the way in which people use their phones… Looking forward to seeing what kind of tariffs are available etc..
http://www.three.co.uk/xseries/index.omp
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June 3, 2007
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3 r pretty damn good, any1 know the name of the song in their ad??
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June 5, 2007
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Interested on the X-Series thing
I contacted three, they tell me they are currently beta testing handsets in Ireland and that it should be launched, available before end of June,
The deal seems fairly progressive, I am currently on Vodafone….when I even mention Skype through Wifi to them, it takes fifty people to get a response and even then Vodafone will disable on own handsets…e61, n73 etc….Although I spoke to one of their data guys who told me he has seen many handsets in for repair that have Skype on them. Three seem to actively embrace the concept, it is the future so obviously they are trying to stay ahead of the game, if they offer this under their “fair usage” policy, then I would convert….and stay…
I agree with the earlier point on the cost of handsets…scandalous….economies of scale I suppose, Uk Population 60 million, Ireland 4.5 million….separate profit making organisations in different countries… but even so…they are getting the arm in big time….
I await X series with baited breath…..
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June 27, 2007
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Rumor has it that the x-series will launch in Ireland on July 2nd, I almost went for a Blackberry on 02 last week, but I think i’ll hold off. If they Launch the Nokia E61 in Ireland it just may be an alternative. As for the company as a whole it seems to operate totally independent from the global structure. Their web portal walled garden is crap and the content is aimed at kids. I was almost at my wits end over their lack of professionalism and that annoying song that grates like nails on a blackboard every time you visit there site. That being said they are a dynamic company and if they get their act together I could see apple approaching them to host the iphone.
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July 6, 2007
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I find three absolutley rubbish,myself and the grilfriend have been with them 18 months, and after complaing lots of times about coverage,(dropped calls error in connection etc) they came to the conclusion that it was a “handset issue”,so low and behold we get new handsets and we’re still having problems its so frustrating!!you call the customer service and its so hard to get any joy they’ll take your details pass them on to “tech support” then call you back saying that the coverage is fine in your area,when it bloody well isn’t!! and as someone else said they won’t let you out of your contract without paying a shed load of money,its crazy when they are not providing adequate service!!any one have any advice on getting away from them with becoming broke?any help would be appreciated.Regards
Terence Martin
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July 6, 2007
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terence - try comreg - sorry but if your not having any luck it may be your only other option
Commission for Communications Regulation,
Block DEF,
Abbey Court,
Irish Life Centre,
Lower Abbey Street,
Dublin 1.
http://www.comreg.ie
Tel: 353 1 8049600
Fax: 353 1 8049680
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July 11, 2007
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I have both my mobile and Data Card with 3.. I have no problems with the mobile but my internet is just ridiculous. My transfer rate while downloading has been as slow as 968 bytes/sec. This is nowhere near the advertised Speeds of upto 3.6mb/sec. I’d be better off with dial up. Is anyone else having this problem?
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July 18, 2007
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i recently bought one of the usb data cards. It worked great for the first three weeks, but now, I lucky if I get 18 kbps- that is why I am searching the various boards. I was an hour yeserday and could only get about 2kbps. I’ve heard of broadband contention but this is ridiculous not happy, not happy at all!
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July 18, 2007
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You’re not alone D. Robinson. When I got the modem speeds were between 1mb and 1.8Mb. Now after just over 2 months the speeds are between 16k and 50k.
Just called their support line and there is is no technical staff available so they will call me back. After reading this blog I think I’ll just have to take the hit, cancel the direct debit, write off the modem cost and find a provider that provides.
Slick advertising is about all you’re paying for with this outfit. The money you pay definitely does not guarantee any kind of quality of service.
If 3 Mobile were an airline they might be Ryanair
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July 19, 2007
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just updating on my previous comment with some good news,myself and my girlfriend eventually got out of our contract without paying the cancellation fee,which is good news for me, the only advice I can give to people in a similar situation is to not give up,keep ringing them and complaining and make sure they log every call,try not to get frustrated with them on the phone(its hard not to!!)hopefully you will get out of it as well,best of luck, Terence
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July 21, 2007
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They told me they’d ring me back too Grinder. Never rang me.. I rang a few times, eventually getting through to a Technician. Told me there’s nothing he could do. The datacards have been selling out and the network can’t handle it. There’s just too many people using it in my area. Sligo…..
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July 24, 2007
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What will you miss if you move to Three?
Well if you move to them for Broadband you will miss broadband. For e129 down and e19.99 a month you will get the slowest most contentious dialup service in the country if not the world.
For those of you who like myself have the USB modem and are unsatisfied please note that the service from the Dublin call center is no better than that from the Indian center.
That said the contact there is Peter Cogan and the number is 01-5426300
Not only are they breaking all the advertising rules and not sell “fit for purpose” they are making it difficult for anyone to obtain their statutory rights.
Someone must take them to task for this.
Grinder, Dublin (apologies for the Union Jack - don’t know how to fix this) Ex-UK where they do have Broadband that is actually Broad and up almost all the time, weather permitting.
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July 25, 2007
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I received my 3 data card on Monday 23rd July and am returning it on Wed 25th. I live in Donegal and have no access to broadband with Eircom. The card worked ok on the first night. Then the connection kept flickering between 3G and HSPDA. It took 40 mins to load my homepage. The Indian call centre were friendly, but not really helpful. I am now waiting for a jiffy bag to arrive to send the thing back.
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July 25, 2007
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Do not go near Three mobile broadband with a bargepole. It would laughably poor if I hadn’t already signed up for it.
Three really need to get more of a hammering in the press for repeating the same trick in Ireland that they pulled in the UK. Utterly, utterly under resourced, poor quality service, but reasonably priced.
Had an awful experience with them in the UK (which I won’t bother going into) but gave them a second chance in Ireland having moved over here. Wish I hadn’t. My 3.6 Gbps ‘blazing fast’ mobile broadband connection usually runs at sub 1k. That is despite the modem console telling me I have full HSDPA signal. When I spoke to customer service I was assured that three would be increasing network capacity in the near future. OI, THREE HOW ABOUT YOU INVEST IN THE NETWORK BEFORE YOU ROLL OUT THE SERVICE AND CHARGE PEOPLE FOR IT. Three has now definitely cornered the market in short-changing its customers.
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July 27, 2007
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EH - I stand to be corrected here if anyone else has concrete information, but 3 does not have a call centre in Dublin?
Where did you get that fella’s details from? That is the 3 Head office number according to their website. Word of mouth has it that there is no Customer Services in Ireland at all. Its all in India.. which , If i may have my say, has become better and better over the months. I really dont think that they are as bad as everyone makes out - At least the people there TRY and help, its not like the joyful “Mary-at-ESB-who-is 500-years-old-and-is-only-doing-this-job-because-I-hate-people-and-i-get-pleasure-in-cutting-off-their-electricity-even-though-their-bills-are-paid” Every time I have had a question, they have found out the answer for me..
I know everyone moans about the coverage, but in my 18 months on contract with 3, I have only ONCE had bad signal - that was in MAYO.. in a field - surrounded by sheep! I think that someone did an independant survey about coverage there about 8 months ago - and 3 actually came out tops??? So is it just in everyones minds? I cant say I have ever asked for a call back, so I can not comment on that.. If you are not getting anywhere with having your issue resolved would you not go into a 3store? I am sure they deal with India everyday and are probably more used to the accents?
Overall, I think 3 is great, and I have no desire to go back to Vodafone with their prices and poor Customer Service..
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July 30, 2007
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Lewy, you are correct - there is no Customer Service site in Dublin or Ireland and to the best of my knowledge none in the UK either. The number listed is that of their Head Office and when I asked to speak with someone regarding a refund I was advised that a particular person would contact me. They never have.
Having said that I was contacted by someone from India whose only solution was to download the Web Accelerator. That’s fine if you are on genuine dial-up and have no need for a personal firewall. Those of us who do use personal firewalls will find the Web Accelerator incompatible. They also said the the problem was recognised but could provide no timeline as to when a solution would be in place.
The issue I have with 3 is an issue all users will have with their mobile “Broadband” supplier at some stage in their contract be it O2, Vodafone, or whoever realises they can make a killing with no infrastructure in place and get away with it because there are enough gullible eejits out there who believe the advertising hype.
While the issue is not entirely with 3, although my rant is because my contract is with them, the real rant is with the Telecoms industry and our willingness to let them rip us off.
The product is advertised as “Broadband” and is supposed to provide a “smooth and fast” surfing experience. As I have said previously - yes it can be fast, and it might be smooth, but I am rarely awake when this happens.
Three, 3, is an example of what the industry is doing - charging us for a service they cannot, or will not, provide at an exhorbitant price for what they actually provide. They are selling Dial-up as Broadband primarily to recoup the vast amounts of money they squandered on 3G licences.
This rip-off is not just an Irish experience however, other countries have fixed line broadband with sufficiently high download and low enough contention rations to make products such as USB modems unceccessary except when there is a genuine need for a mobile solution have the same problem. Except Australia - whether this is due to population density or proper consumer protection laws I don’t know but I suspect the latter.
As far as the Indian center is concerned - yes they are friendly and helpful but they cannot provide a solution.
As far as the coverage is concerned - again there is no problem. I have never had less than 5×5, even in Cavan.
The problem is that the product is advertised and sold as Broadband with “up to 3.6Mb” download when the reality is that the download rarely gets over 50Kbps even when the connection is 100% and the light is blue.
In summary, the problem here is the consumer who buys this trash and the consumer laws which allow such trash to be sold under false pretences. “Up to X Mbps” is a get out for the suppliers. What we need is a defined minimum speed before a service can be described as Broadband.
If what is written here can convince enough consumers to think again and NOT buy this rubbish, we’re winning. If it can convince enough of us to either demand our money back or at least cancel the Direct Debit so companies like 3 are not making any more money under false pretences, it’s a bonus.
If we, as consumers, get what we are paying for and soon rather than later - we’ve won.
In the meantime - enjoy your “Always On Dial-Up”
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August 6, 2007
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After numerous calls to Three they eventually rang back. Apparently they are upgrading the network in the next three weeks, all over Ireland, and we should see a “Significant” improvement in download speeds. Only time will tell.
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August 8, 2007
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@D. Robinson - maybe good news, could mean - what they promise will become a reality…
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August 8, 2007
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guys sign up to http://forum.irishmobilephone.com for Mobile Phone discussions, its a site i put up recently, register if ya get a chance, cheers
John
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August 12, 2007
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Hey all,
called into the 3Store on Graftonstreet last week and was told the the xseries will be here before the end of August 2007. Apparently, they are upgrading the network, and the mobile TV on 3 will be much better than it is at the mo. Well, then again, I was told by that back in Feb. 07 too.
I use 3Austria and 3UK, and their offerings are 10 times better than 3 Ireland. I hope 3 Irelands product management team will cope on soon and offer what there sister networks offer in Italy, Austria, UK, … that is much better service and really cool mobile features.
C
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August 24, 2007
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Take my advice, I have X series in England, trust me it does not work, the concept is fine but the phone (Nokia E65) locks up regularly, and the 3 network coverage is pitiful, dropped calls if you get a call and network busy if your any where near London. I have 14 months to go of an 18 month contract! Can’t wait to get out of it!
Sign up with 3 at your peril!!!!!!!!!!!!!!!!!!!
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August 30, 2007
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Bought x series 2 weeks ago in North - checked website to ensure I could get 3 coverage in Portsalon Donegal. Can’t get any signal - costing me a fortune in roaming costs. The internet access on mobile is £5 per month ad is not bad - a bit slow but can’t expect too much. You can even watch some TV channels for extra £5 per month. But the coverage in Donegal is my main concern - anyone else having problems in this area of Donegal.
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September 1, 2007
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WORST CUSTOMER SERVICE EVER!!
how much does it cost to cancel contract? im on 3 contract 3months now and not one good word about it. poor coverage,useless internet and customer service that cant speak english or do their jobs right.
i had my dad take out the contract for me as i needed bank statement that bank told me wait 3 weeks for. anyway, we have same name so i asked services to change date of birth and after 20 mins on the phone talkin to me and dad the non EU citizen said everything was fine.
rang back a week later but she didnt change it.stupid bitch.
ordered unlock codes for phone but they didnt ring me to let me know they had received them as they told me they would contact me ASAP.
more recently(yesterday) a native surely of africa, demanded i pay three with visa,laser,3rd party credit card(since i have none of my own) and insisted i give mothers visa no. i pay with bank draft so after listening to her get abusive and forceful with me i just hung up.
STAY AWAY FROM 3!!!
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September 8, 2007
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thinking of buying a mobile broadband modem. if 3 is so crap is there any other one i should look at… vodafone or o2????
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September 8, 2007
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Hiya,
I have heard nothing but bad things about three, i would look at o2 and vodafone and make sure they have mobile broadband coverage in your area..
take care
John
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September 10, 2007
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http://www.boards.ie/vbulletin/showthread.php?t=2055147970 might be of interest to anyone looking at Three as a data provider. Both their X-Series and ‘unlimited’ broadband are a lot less than functional at the moment.
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October 4, 2007
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lots of probs with 3ireland messengers [all] blocked no login to several sites/ web pages not available/only get runaround when i contact3 which is routed to india and sometimes hung up on in mid conversation. What a farce of a service and hidden charges !!!!
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October 4, 2007
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my daughter has lodged a complaint with Comreg and suggest you do likewise if you are getting no satisfaction with 3ireland they have breached contract on more than one occasion
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October 4, 2007
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latest update on 3ireland all their web pages are now inaccessable past two days is this a sign of collapse of the company, lets hope
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October 4, 2007
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I contacted newstalk between 9am and 11am and spoke to Emma about 3ireland who said it would be raised on air about problems so she contacted 3 press office and behold that was the end of that but she did manage to retrieve 26euro credit from them for me which i was denied previously / text comments to newstalk 53106
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October 4, 2007
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guys sign up to http://forum.irishmobilephone.com for Mobile Phone discussions, its a site i put up recently, register if ya get a chance, I will be closing comments on this page shortly before it gets too enlarged, here is the conversation thread http://forum.irishmobilephone.com/index.php/topic,24.0.html
John
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October 4, 2007
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3ireland are now blocking access to me contacting your sites John policy denied is the message they give me
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October 4, 2007
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3 is dictating who or what i can contact now
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October 5, 2007
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Hey Peter,
sorry, to hear your experience with 3 is not going so well. I moved my number from O2 to 3 a couple of weeks back.
Cant complain so far. Connections are good, customer service is friendly, but I its obvious they are just following a script (which is okay with me).
I have been with Vodafone and O2 for the last couple of years and I have a couple of horror stories I could tell you about, agents hanging up, network busy signal, …
I would say, logon to cro.ie, get the company registration details of three ireland and send a professional and friendly letter of complaint to the three board members. Thats what I do when I dont get anywhere with call centers.
Personally, I make one phone call and send one email with my complaint. If I am not happy after that, I go right to the top.
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October 7, 2007
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your info needs a bit of an update but otherwise TOTALLY AGREE! they sold me an n73 for €229 and now want to replace it with sony k800i as they cannot repair the nokia! yet they refuse to give me the price difference of €100 only offerring €30 for the month of hassle i have had from them and their indian call centre!
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October 7, 2007
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to cancel your three contract i would advise gather as muce evidence(write everything down every call to customer care every time service is gone etc) and then download forms from court services for small claims court and remember to call three “hutchison 3g ireland ltd. this is the only thing they understand the thieves!
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October 9, 2007
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latest i have got from is following—-rude customer service mumbled name tells me their store assistance gave me wrong info when buying nokia 6233 and it is useless for accessing 3ireland services. I will have to travel back to 3 store (6 hrs travel time) to try and get a refund or replacement for mobile even though the assistant is responsible
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October 9, 2007
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Why have 3ireland got a customer service email service when all you get in response to a detailed email u send them is a rude/indifferent operator calling you on your mobile. Is it fear of a record of the email answer ???????
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October 9, 2007
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promised services (engineer) checked details of my mobile and gave it the ok saying(promising) that i would have all services advertised with my nokia 6233 at purchase then operator tell me it is not “suitable” yet the poster adds say the services are included on the 6233
Edit (19031): Name of engineer removed.
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October 9, 2007
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yes they seem to tell different customers differernt answers to the same question/problem! that iss the sign of a company in serious trouble so if you can get your three phone unlocked by them then do it before they stop answering even their customer care number! i have tried their head office number but it seems to go straight to voicemail for three numbers!
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October 9, 2007
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how right you are foggy lad if you try to go to their web pages note they are not opening, not even for sales blurb and pictures of mobiles. I agree the bells are ringing for the demise of 3ireland( was it a tax incentive) that it began with ?, as india being there base for all things seems fishy to me
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October 10, 2007
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ta foggy but I thought unblocking can be done privately for a fee, is that so or would there be a problem. P
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October 11, 2007
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Hi
I was seriously thinking about moving to 3. I was going to get a new handset and i particularly wanted mobile broadband.
I just wasn’t sure about them and i’m so glad that i found this blog. It’s very interesting, and on balance I don’t think I’ll move from Vodafone just yet. It all sounds like too much hassle.
I would like to reduce the cost of my bill, but what point if you there isn’t good enough coverage etc. No point in paying less and having no service.
Thanks to everyone for the comments.. brilliant!
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November 8, 2007
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08/11/2008
I have been with 3 mobile now for 4 months - nothing but total hassle. I am going home to write a letter to comreg. Not that it will do any good, unless they are prepared to pay the €240 they are looking for me to get out of my contract.
I have had ongoing poblems with the handset which are still not resolved. There customer service is diabolical - really. I cannot emphasis how bad there customer service really is.
At this point I have cancelled my DD and have told them that until they correct my issues they will receive no further payment from me. I really don’t care if they switch my phone off at this stage as it never works half the time anyway. I really feel like forfeiting my mobile phone number (which I have had for the last 6 years) and walking away without paying them another penny - let them try to take me to court.
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December 3, 2007
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I have a N73 and Data card from 3 and am based in Co. Mayo. Lots of problems when the new tarriff was rolled out with slow speed. After 6 months of improvement now we have lost all coverage for 3G and 2.5G is also down 90% of the time. After 2 weeks of calls to indian call centre and no promised call backs I am very fustrated mostly by the fact that they first said it was fixed and it wasnt and now saying they have no timescale for when the basestation cells in the Mayo area will be fixed. It is now Dec 2nd, do I wait for Xmas or give up and find another ntwork provider? 3 strikes and they should be out..
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December 3, 2007
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Hi,
am thinking of changing from Vodafone to Three…mainly cos I don’t like any of the phones that vodafone has…the one phone that I really like can only be purchased on Three…I have no interest in broadband so my only concern is if the coverage for making calls is good?? has anyone ever travelled to Malaysia/Indonesia with the Three network and if so how was the coverage???
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December 3, 2007
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Denise - Your best bet is to check out their coverage map to see what the National Coverage is like, also ask around to see what its like in your area, 3 tends to ok, but customer service is awful.
With regards to roaming, what usually happens is the network has roaming agreements to use other networks in the country you are visiting, call them to see if they have such an agreement in Malaysia. I visited Malaysia this year on O2 Ireland - coverage was fine in KL but varied elsewhere, i found buying a cheap SIM card and topping up over there the best option.
Best of luck and enjoy your trip.
P.S http://forum.irishmobilephone.com is the best place to ask these questions ^_^
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December 20, 2007
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the really annoying thing about Three is their customer service. i have an issue where sometimes I cannot send text messages to certain numbers. It seems random , i.e i could send a text to one friend but not another. next day the problem might affect the first person but not the second. every time I rang up I was given the same spiel and the problem has never been resolved. once my contract is up i’m defo moving to meteor.
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September 5, 2008
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Hi guys I am having trouble with a hand set that I bought off 3 , go to the following link http://www.consumerconnect.ie and look up your rights under law, you can also make a complaint to them and you can also go to the small claims court it only casts €15