UPC Broadband was great, but for the last 2-3 months it has been on and off for me, so after 4 engineers and 10+ calls, I cancelled it in a a fit of despair today.
I was paying them for 20MB at 48 euro, and getting 2-3 MB when it worked over the past 2 months before that I was getting great speeds in fairness to the company, and as I had friends using it also, it was a good deal!
It seemed like UPC could just not give me an answer as to why it was no longer working. I did however get a ‘pick and mix’ of ‘answers’ such as: the modem not working (it was), congestion on the line, the line is being repaired today, there are too many users in your block of flats, one engineer told me they were waiting on planning permission to repair a line, one told me they were replacing those lines – the day after it was working again, the day after that it went down again. Two promised to call me back ,and never did, although one guy did when I asked for his name when logging the call. The automated callback guy called me (as they normally do to confirm an appointment, a great service really – if used correctly) and said, “I understand your issue has been resolved, is this correct”…??? NO!
Expensive broadband in Ireland
Little did I realise, when I cancelled UPC how expensive broadband DSL still is today. All the adverts made me believe that it was now inexpensive. But when you remove all the addons (or bundles), add the VAT, and throw on the line rental you are left with the real prices.
I am willing to spend 40-45 max on DSL broadband (I don’t have cable TV anymore -so I need a good connection for on demand and youtube). And I am not interested in land-line calls, a mobile phone is more than enough for me there.
After calling eircom to connect the line (25 a month – unless you select a package, and until you move to your broadband provider). I am left with these options, when I stay in the 40 euro area and remove anything to do with making a landline phone call.
Smart Telecom – 5 MB for 41 euro
Eircom – 1MB for 45 euro
Digiweb: 7MB for 40 euro. (Activation Fee€49.95)* All prices include line rental i’m told.
Digiweb a possible winner?
Ideas & suggestions welcome, as it will take Eircom until July 3rd to turn on the line!
19. June 2009 at 5:28 pm
Sounds like you had pretty bad contention on UPC.
smart telecom claim no contention. What what are the others like?
Smart have a good reputation on boards.ie
20. June 2009 at 11:26 pm
John1544 – eircom told me 48:1 on the 1MB connection, im not up on this but I take it as 48 users on the one connection, the agent seemed to boast that this was great, possibly assuming I was not sure what he was on about (he’s not wrong there/but not right either)
3. July 2009 at 4:27 am
yes 48-1 is prity bad, its not good anyway!! if you find one with 1-1 (lowest is always best)connection that is best as your gonna get what ever you pay for, if its 1mb youll get 1mb all the time. 48-1 means 48 others on the same line as you
22. July 2009 at 3:55 pm
Hello Everyone!
I have same issues with UPC.ie,they just a bunch of madafakers,they spred bla de bla get a good net,then u let down after a while with the crap,and noone of them can explane why speed is crap.One guy i was talk to he said because they waiting on main line conection,whatever legal issues there,big bullshit.We are all screwed up by bunch of nasty idiots,all they want make huge profit,thats all about,nothing else,fakin PROFIT MAKING,Fak you UPC!!!!!!!!!!!!!!!
3. May 2010 at 9:41 pm
IM WITH UPC I GOT 15MB SLOW AS HELL
7. July 2010 at 10:35 am
Yes, I am struggling with them since over a year. The service is (again) completely gone since 2 days. I asked them to assist me with cancelling and they for sure ignore me since then.
A bunch of money mad cheaters!!!
8. July 2010 at 8:51 am
5mb/25mb broadband with magnet entertainment.
contention ration 1:1 we will provide u, ur own dedicated line that’s mean no delay at peak times.
send me ur irish landline number to soni92.angel@gmail.com
to have this high-speed broaband